Shipping policy

Our products have various processing times because sometimes we make them just for you.

If your order consists of back ordered or made-to-order pieces, the shipping date may change. Your confirmation email will confirm your shipping and/or delivery date.

The shipping fee is charged based on the weight of the order, delivery address, and will be specified at checkout.

Depending on the country to be delivered to (outside of Canada), there may be duties and taxes that you will be responsible for. We will not have control over these fees and we’re not able to reimburse you for the duties and taxes paid upon delivery.

You may contact your customs office for further information.

We use Canada Post for all our shipments. Once your order is shipped, you will be provided with a tracking number to check the status of your order. However, we do not provide insurance on the products you order. If you would like to buy additional insurance for your order, please contact us at info@orosergio.com